How to Clear Browser Cache

Clearing the browser cache is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated as files saved in the cache may conflict with what's actually coded into the website. Clearing the cache is a way we can be sure that any issues you may come across are actually specific to the website, rather than inconsistencies caused by using different browsers.

Select the appropriate link for your device type for instructions to clear the cache on your preferred web browser.

Desktop Browsers

Keyboard Shortcut

Use the keystroke shortcut (Ctrl + Shift + Delete) to quickly clear the cache in Google Chrome, Microsoft Edge, and Mozilla Firefox.

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Chrome

  1. From the browser bar, select the menu icon Crome located on the right side of the address bar.
    Note: If the icon does not appear, press Alt+F or Alt+E to open the menu.
  2. Select Delete Browsing data.
  3. Select All Time.
  4. Check Browsing History, Download history, Cookies and other site data, and Cached images and files.
  5. Click Delete Data.
  6. Important! Exit/ quit all browser windows and re-open the browser.

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Firefox

  1. From the browser bar, click the menu button Fx89menuButton located on the right side of the address bar.
  2. Select Clear Recent History. Note: If the menu bar is hidden, press Alt to make it visible.
  3. Select Everything from the When drop-down menu.  
  4. Check Browsing & download history, Cookies and site data, Temporary cache files and pages. 
  5. Click Clear.
  6. Important! Exit/quit all browser windows and re-open the browser.

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Microsoft Edge

  1. From the browser bar, click the Settings and more icon (three horizontal dots).
  2. Select Delete Browsing data.
  3. Select All Time from the Time Range drop-down menu.
  4. Check Browsing History, Download History, Cookies and other site data, and Cached images and files. 
  5. Click Clear Now.
  6. Important! Exit/quit all browser windows and re-open the browser.

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Safari 10

  1. From Safari menu, select Clear History... or Clear History and Website Data...
  2. Select the desired time range, and then click Clear History.
  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

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Mobile Browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device
and your preferred browser. However, you should be able to clear your cache and data from your application
management settings menu:

  1. Go to Settings and select Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

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Chrome for Android

  1. Tap Chrome menu > Settings.
  2. Tap (Advanced) Privacy.
  3. From the "Time Range" drop-down menu, select All Time.
  4. Check Cookies and Site data and Cached Images and Files.
  5. Tap Clear data.
  6. Exit/quit all browser windows and re-open the browser.

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Safari for iOS

  1. Open your Settings app.Setting
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

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Chrome for iOS

  1. Tap Chrome menu > Settings.
  2. Tap Privacy.
  3. Tap Clear Browsing Data.
  4. Choose the data type you want to clear.
  5. Tap Clear Browsing Data.
  6. Exit/quit all browser windows and re-open the browser.

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