IT Service Desk - Extended Hours
As we prepare for the opening of the new 2026 - 2027 school year, the IT Service Desk will be staffed for extended hours support for district employees and families, during the weekends surrounding the first day of classes.
The Service Desk will be open to take your calls for technology assistance on the following Saturdays.
- Saturday - August 8th, 2026 (8:00am - 1:00pm)
- Saturday - August 15th, 2026 (8:00am - 1:00pm)
IT Service Desk Information
The IT Service Desk telephone line at 619-209-4357 (HELP) is working and agents are on duty during normal business hours (7:00am - 5:00pm, Monday - Friday) to take your calls.
You can also submit requests for assistance through the Freshservice IT Self-Service Portal at sandiegounified.freshservice.com
Additionally, you can email your request for assistance to us at [email protected]
and our Freshservice ticketing system will automatically turn your
email into a Service Desk incident. Please make sure to include your
name, employee ID, and a telephone number where you can be reached by
one of our Agents.